Products and Equipment
What brands do you carry?
We carry a wide range of top brands known for their durability and performance in the outdoors, including names like Coleman, Lifestraw, Contigo, Tripole, Coaster CTR, Edelrid, Petzl, Wildcraft, AIone, Frido, Rocksport, Prova, Gokyo, Jockey, Madmaxx etc.
Do you offer both purchase and rental options for gear?
Yes, we provide both options. You can either purchase high-quality gear or rent equipment for specific trips, allowing flexibility based on your needs. We have Trekking Shoes, Down Pant, Down Jacker, Rucksack, Fleece Jacket, Micro Spikes, Gaiters, Hiking Pole, Snowboard Gloves. Head Torch, Poncho, Tents and Sleeping Bag
Are your products suitable for beginners as well as experienced adventurers?
Absolutely! Our inventory includes gear for all levels, whether you’re just starting or have years of experience. Our team can help you find the right equipment for your skill level
How do I choose the right gear for my specific adventure?
Our expert staff is available in-store to guide you based on the type of adventure you’re planning, the environment, and your experience level. You can also find detailed product descriptions and reviews on our website.
Do you offer any warranties on your products?
Yes, most of our products come with a manufacturer’s warranty. The duration and terms vary by brand, so please check the specific warranty details at the time of purchase.
Rental Services
How does your gear rental process work?
Simply visit our store select the gear you wish to rent, choose your rental period, and pick up your items in-store. Our team will ensure the equipment is in top condition before it goes out. Try to book in advance for better availability.
What is the duration of rental periods?
We offer flexible rental periods, from a single day to multiple weeks, depending on your needs. You can select your preferred duration when booking the rental.
Can I extend my rental if needed?
Yes, you can extend your rental period. Please contact us before your original rental period ends, and we’ll arrange the extension based on availability.
What happens if I damage rented equipment?
We understand that accidents happen. If you damage any rented equipment, please inform us immediately. Depending on the extent of the damage, a repair or replacement fee may apply.
Do you provide rentals for group expeditions?
Yes, we offer rental packages tailored for group expeditions. Contact us for special rates and to ensure we can meet your group’s needs.
In-Store Pick-Up
How do I arrange for in-store pick-up?
When placing your order online, select the ‘In-Store Pick-Up’ option at checkout. You’ll receive an email notification when your order is ready for pick-up.
What is the processing time for pick-up orders?
Most in-store pick-up orders are ready within 24 hours. If an item is unavailable, we will notify you of any delays.
Can someone else pick up my order on my behalf?
Yes, someone else can pick up your order. They’ll need to bring the order confirmation and a valid ID matching the name provided during checkout.
What do I need to bring when picking up my order?
Please bring a copy of your order confirmation (printed or digital) and a valid ID to collect your items.
Is there a time limit for picking up my order after it's ready?
We hold in-store pick-up orders for seven days. If you need more time, please contact us to make arrangements.
Returns and Exchanges
What is your return policy?
Products once ordered cannot be returned. Only size exchange can be done at your own cost.
How do I initiate a return or exchange?
To start a exchange of size, visit our store or contact our customer support team at info@climbon.in with your order details. They’ll guide you through the process.
Are there any products that are non-returnable?
Yes, all items and products, are not returnable.
Will I receive a full refund for returned items?
No we will do not accept return orders.
Home Delivery
Do you offer delivery services across India?
Yes, we deliver to most locations across India. Enter your pin code at checkout to confirm delivery availability.
How long does home delivery take?
Delivery times typically range from 3 to 7 business days, depending on your location. We’ll provide tracking information once your order is shipped.
What are the shipping charges?
Shipping charges vary based on the order value and delivery location. Free shipping may be available on orders over a certain amount. Check our website for the latest details.
Can I track my delivery?
Yes, once your order is dispatched, you’ll receive tracking information via email or SMS, allowing you to monitor the delivery status.
What should I do if my delivery is delayed or lost?
If your delivery is delayed or lost, please contact our customer support team immediately. We’ll work to resolve the issue and ensure you receive your order as soon as possible.
Community and Events
How can I join the CLIMBON community?
Join our community by creating an account on our website, subscribing to our newsletter, and following us on social media. You can also participate in our events and meetups to connect with fellow adventurers.
Are there any workshops or training sessions offered?
Yes, we offer various workshops and training sessions on topics like trekking safety, gear maintenance, and expedition planning. You can follow us on Instagram for updates.
How can I stay updated on upcoming events?
Subscribe to our newsletter or follow us on social media to receive updates on upcoming events, special offers, and community news.
Payment and Billing
What payment methods do you accept?
We accept major credit and debit cards, net banking, UPI, and popular digital wallets like Paytm and Google Pay.
Is online payment secure on your website?
Yes, our website uses industry-standard encryption to ensure your payment details are secure. We do not store your payment information.
Do you offer any financing or installment options?
No we do not offer any installment offer.
Will I receive an invoice for my purchase?
Yes, an invoice will be emailed to you upon completion of your purchase. You can also download it from your account on our website.
How do I apply a discount or promotional code?
Enter your discount or promo code at checkout, and the applicable discount will be applied to your total order value.
Customer Support
How can I contact customer support?
You can reach our customer support team via phone or email. Visit the ‘Contact Us’ section for more details.
What are your customer service hours?
Our customer service team is available Monday to Saturday, from 10 AM to 7 PM IST, excluding public holidays.
Do you offer live chat support?
Yes, we offer live chat support on whatsapp through our website during business hours. Look for the chat icon at the bottom right of the screen.
Can I get advice on selecting gear from your customer support team?
Absolutely! Our customer support team is trained to provide expert advice on gear selection, helping you find the perfect equipment for your adventure.
How quickly will I receive a response to my inquiry?
We strive to respond to all inquiries within 24 hours. Response times may vary during peak seasons or holidays.
Website
How do I navigate the CLIMBON website?
Our website is designed for easy navigation. Use the main menu to explore different categories, view products, and learn more about our services. The search bar at the top allows you to quickly find specific items.
What should I do if I encounter an issue while browsing the website?
If you experience any issues, try refreshing the page or clearing your browser cache. If the problem persists, contact our customer support team for assistance.
How do I track my order through the website?
After placing an order, you’ll receive a tracking link via email. If you have an account, you can also log in and go to ‘My Orders’ to view your order status.
Is online payment secure on your website?
Yes, our website uses industry-standard encryption to ensure your payment details are secure. We do not store your payment information.
How do I subscribe to or unsubscribe from your newsletter?
Subscribe by entering your email at the bottom of our homepage. To unsubscribe, click the ‘Unsubscribe’ link at the bottom of any newsletter email.
Account
How do I create an account on your website?
To create an account, click on the ‘Sign Up’ button at the top right corner of our website, fill in your details, and follow the prompts to complete registration.
What are the benefits of having an account with CLIMBON?
An account allows you to track orders, manage returns, create wishlists, and receive exclusive offers and updates from CLIMBON.
I forgot my password. How can I reset it?
Click on ‘Forgot Password’ on the login page, enter your registered email, and follow the instructions to reset your password.
How do I update my account information?
Log in to your account, go to ‘Account Settings,’ and update your personal information, address, or payment details as needed.
Can I place an order without creating an account?
Yes, you can place an order as a guest without creating an account, but you’ll miss out on tracking and other benefits available to account holders.
Can I save items to a wishlist on your website?
Yes, you can save items to your wishlist by clicking the ‘Add to Wishlist’ button on any product page. You’ll need an account to access this feature.
DIDN’T FIND YOUR ANSWERS?
Still have questions? We’re here to help! Reach out to us directly, and we’ll assist you with any queries you may have.