At CLIMBON, customer satisfaction is our top priority. We understand that sometimes things don’t work out as expected, and we are committed to making your shopping experience as smooth and satisfying as possible. This Return and Refund Policy explains the conditions under which you can return products purchased from us and how refunds are processed. Please read this policy carefully to understand your rights and our practices.
1. Returns
1.1 Eligibility for Returns
Once order is delivered the order cannot be returned.
2. Refunds
2.1 Refund Process
Refund only if the order is cancelled before shipping.
3. Exchanges
3.1 Size Exchange Policy
At Climbon Adventure Store, we want to ensure that you’re completely satisfied with your purchase. If you’ve received the wrong size or need to exchange for a different size, we’re happy to help.
Eligibility:
– Items must be in their original condition with all tags attached.
– Items must be exchanged within 7 days of delivery.
– Items must be in the same style and color, but different size.
Exchange Process:
1. Contact our customer service team via [+91 98192 22868/ info@climbon.in] to initiate the exchange.
2. Provide your order number, item name, and desired size.
3. Our team will verify the availability of the desired size and provide instructions for the exchange.
4. Return the original item(s) to us within 7 business days.
5. Once we receive the returned item(s), we’ll ship the exchanged item(s) to you.
Return Shipping:
– Climbon Adventure Store will provide a prepaid return shipping label for exchanges.
– Customer is responsible for return shipping costs if the item is of wrong size.
Exchange Shipping:
– Climbon Adventure Store will not cover the cost of shipping the exchanged item(s) back to the customer.
Exceptions:
– Final sale items are not eligible for exchange.
– Customized or personalized items are not eligible for exchange.
– Items that show signs of wear or damage may not be eligible for exchange.
Refund Policy:
If we’re unable to exchange the item(s) due to availability or other reasons, we’ll provide a refund in the original payment method.
Contact Us:
For any questions or concerns about our size exchange policy, please contact our customer service team at [+91 98192 22868/info@climbon.in].
3.2 Exchange Process
To exchange an item:
- Contact Us: Email us at info@climbon.in with your order number, details of the product you wish to exchange, and the reason for the exchange.
- Return the Item: Follow the return process outlined above to send the item back to us.
- Receive Your Exchange: Once we receive the returned item, we will ship the replacement product to you.
4. Special Circumstances
4.1 Sale or Clearance Items
Only regular-priced items may be refunded. Sale or clearance items are non-refundable.
5. Contact Information
If you have any questions or need assistance with your return or refund, please contact us at:
CLIMBON Adventure Store : Customer Support
Shop No 1& 2, Bhagwandas Apt, W, Zaver Rd, Mulund West, Mumbai, Maharashtra 400080
info@climbon.in
+91 98192 22868