At CLIMBON, we aim to provide our customers with the best products and services for their adventurous journeys. However, we understand that sometimes you may need to cancel an order. This Returns & Cancellation Policy outlines the conditions under which you can cancel an order. Please read this policy carefully to understand your rights and our procedures.

1. Returns Policy

1.1 Eligibility for Returns

Once order is placed the order cannot be cancelled.

2. Cancellation Policy

2.1 Order Cancellation by Customer

You can cancel your order before it is shipped by following these steps:

1. Contact Us: Email our customer support team at info@climbon.in or call +91 98192 22868 with your order details.
2. Order Status: If your order has not been processed for shipment, we will cancel it and issue a full refund to your original payment method.
3. Cancellation Confirmation: Once your order is canceled, you will receive a confirmation email with details of your refund.

2.2 Order Cancellation by CLIMBON

We reserve the right to cancel orders for any of the following reasons:

• The product is out of stock.
• There is a pricing or description error.
• The order cannot be fulfilled due to unforeseen circumstances.

If we need to cancel your order, we will notify you as soon as possible and issue a full refund to your original payment method.

2.3 Pre-Order Cancellations

For products available on pre-order, you can cancel your order at any time before the product is shipped. Once the pre-order item has shipped, the standard return policy will apply.

3. Contact Information

If you have any questions or need assistance with a return, refund, or cancellation, please contact us at:

CLIMBON Adventure Store :
Shop No 1& 2, Bhagwandas Apt, W, Zaver Rd, Mulund West, Mumbai, Maharashtra 400080

Email : info@climbon.in

Phone number: +91 98192 22868