At CLIMBON, we are committed to providing you with a seamless and reliable shopping experience. This Shipping Policy outlines the terms and conditions regarding the shipping and delivery of products purchased through our website. Please read this policy carefully to understand our shipping procedures.
1. Shipping Locations
1.1 Domestic Shipping
We offer shipping to all locations within India. Please note that certain remote or rural areas may have limited delivery options, which could affect shipping times.
1.2 International Shipping
Currently, we do not offer international shipping. We are working on expanding our services and will update our policy once international shipping becomes available.
2. Shipping Methods and Costs
2.1 Standard Shipping
- Delivery Time: 7-10 business days
- Cost: Free above ₹3999 & Standard Shipping charges of ₹149
2.2 Express Shipping
- Delivery Time: 4-7 business days
- Cost: Free above ₹3999 & Standard Shipping charges of ₹199
2.3 In-Store Pickup
- Availability: Free in-store pickup is available at our physical store in Mumbai. You will receive an email notification when your order is ready for pickup.
- Pickup Time: Orders are typically ready for pickup within 24-48 hours after the order is placed.
2.4 Shipping Promotions
From time to time, we may offer shipping promotions, such as free shipping or discounted rates. These promotions will be subject to specific terms and conditions, which will be clearly outlined during the promotion period.
3. Order Processing
3.1 Processing Time
All orders are processed within 24-48 hours on business days (Monday to Friday). Orders placed on weekends or holidays will be processed the next business day.
3.2 Order Confirmation
After placing an order, you will receive an order confirmation email with your order details. Once your order is processed and shipped, you will receive a shipping confirmation email with tracking information.
3.3 Order Modifications
If you need to modify or cancel your order, please contact us as soon as possible. We will do our best to accommodate your request, but once an order has been shipped, it cannot be modified or canceled.
4. Delivery Times
4.1 Estimated Delivery Time
Delivery times vary based on the shipping method selected and the destination. While we strive to deliver your order within the estimated time frame, please note that delays may occur due to factors beyond our control, such as weather conditions, transportation delays, or public holidays.
4.2 Delivery Delays
If your order is delayed, we will notify you via email or phone with an updated delivery estimate. We are not responsible for delays caused by events beyond our control, but we will do our best to ensure timely delivery.
5. Tracking Your Order
Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status of your delivery through the carrier’s website.
6. Failed Delivery Attempts
If the carrier is unable to deliver your order due to an incorrect address, absence of a recipient, or other issues, they may attempt redelivery or return the package to us. In such cases, we will contact you to arrange for redelivery or pickup. Additional shipping charges may apply for redelivery attempts.
7. Damaged or Lost Packages
7.1 Damaged Packages
If your order arrives damaged, please contact us immediately. We will work with the carrier to resolve the issue and arrange for a replacement or refund as appropriate. Please retain all packaging materials and provide photographs of the damaged package for our records.
7.2 Lost Packages
If your package is lost in transit, please contact us as soon as possible. We will work with the carrier to investigate the issue and, if necessary, arrange for a replacement or refund.
8. Incorrect Address
It is your responsibility to ensure that the shipping address provided at checkout is accurate and complete. If an incorrect or incomplete address is provided, we cannot be held responsible for delayed or failed delivery. Please double-check your shipping details before completing your order.
9. Returns and Exchanges
Please refer to our Return Policy for information on returning or exchanging products.
10. Contact Information
If you have any questions or concerns regarding our Shipping Policy, please contact us at:
CLIMBON Adventure Store : Customer Support
Shop No 1& 2, Bhagwandas Apt, W, Zaver Rd, Mulund West, Mumbai, Maharashtra 400080
info@climbon.in
+91 98192 22868